Managing Conflicts and Difficult Situations

This course equips leaders with practical tools for managing conflict and challenging workplace situations

Course Information

  • Period: May 2026
  • Methodology: Role plays, conflict simulations, and facilitated discussions

Course Objectives

  • Manage conflict constructively
  • Improve communication under pressure
  • Resolve difficult situations effectively

Course Outline

  1. Conflict management styles
  2. Communication in difficult situations
  3. Resolution and negotiation techniques